Refund Policy
Last updated: March 6, 2026
We want you to have a great experience with Accessify. This Refund Policy explains when and how refunds may be issued for purchases made through our payment partner Paddle.
1. Subscriptions and Billing
Payments for subscriptions are processed securely by Paddle. You may manage your plan, update billing details, and cancel auto‑renewal from your account or by contacting us.
2. Refund Eligibility
- First‑time charges for new subscriptions are eligible for a refund within 7 days of the original purchase if we are unable to resolve a product issue impacting your use.
- Renewal payments are generally non‑refundable. Exceptions are considered for confirmed billing errors or documented unauthorized charges.
- Usage‑based fees, one‑time setup or onboarding services, and discounted promotional purchases may not be refundable.
3. How to Request a Refund
To request a refund, email support@accessify.app with your order number, purchase email, and a brief description of the issue. You may also receive guidance from Paddle during the process.
4. Chargebacks
If you initiate a chargeback before contacting us, your account access may be suspended while the investigation is in progress. We recommend reaching out first so we can help resolve the issue quickly.
5. Policy Changes
We may update this policy to reflect changes in our processes or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.
6. Contact Us
Questions about refunds? Contact support@accessify.app.